Alert Viewer

Initial (Main Search) Screen

  • From the POS Backoffice > Support menu, select Alert Viewer.

  • An initial search screen (like the one shown below) should appear:

Screenshot of the Alert Viewer application.

  • There are no required search criteria, the criteria are used to filter (and reduce) the result set.

  • Select a Store from the drop-list, the list contents are based on store visibility, the default is all visible stores.

  • Workstation Number is used to select the workstation (register or BO ID), default is all.

  • The Applet Name drop-list selects a particular application for filtering.

Screenshot of the Alert Viewer application.

  • The Alert Start Date and Alert End Date values filter the results to a particular date range.

  • The default Alert Start Date is two days ago, the default Alert End Date is today.

  • The Search Text field can be set to look for specific text in the Description field

  • The Severity drop-list will filter on a particular severity value, the default is ALL.

Screenshot of the Alert Viewer application.

  • Click Search to perform the search based on the current criteria.

  • Click Clear to clear the search criteria and the results.

Result Grid

The results are displayed in a grid, subject to the various search/filter criteria.

  • An unfiltered result set looks like the following:

Screenshot of the Alert Viewer application.

  • Store # contains a specific store number if the alert is related to an individual store.

  • Sev indicates the severity of the alert (1 = High, 4 = Warning, 10 = Information).

  • Applet is the name of the application that generated the alert.

  • Wkst # value is the number of the register or Workstation ID that generated the alert.

  • Computer Name is the machine name of the register or workstation.

  • Status indicates the current status of the alert.

  • Alert Time is the time the alert occurred.

  • Create Date Time is the time the alert entry was created.

  • Update Date Time is the most recent time the alert was updated (created, processed, etc.).

  • Description is a text description of the alert.

Other Commands

Export

The Export function allows the user to save the alert report as a comma-separated values (CSV) file for use in Excel. Once you have a result set that’s filtered as desired, click the Export button. The file is saved as Alerts_yyyy-m-d.csv in the default location, typically the Downloads folder for the user.

Print

The Print function allows the user to save the report as an Acrobat PDF file for viewing/printing in Adobe Acrobat Reader. Once you have a result set that’s filtered as desired, click the Print button. The file is saved as AlertViewer.pdf in the default location, typically the Downloads folder for the user.